Product Discovery and Order Support for Online Stores
Help customers find products and answer order questions, reducing support ticket volume.
Respondable AI helps ecommerce businesses provide instant answers to product and order questions. It uses your website content and product information to help customers discover products, understand policies, and get information about their orders, reducing support workload.
Common Ecommerce Support Challenges
Customers leave without finding the products they need
Support team overwhelmed with order status questions
Same product and policy questions asked repeatedly
High support costs for routine inquiries
How Respondable AI Helps
Product Discovery
Helps customers find products based on your website content and descriptions
Order Information
Provides information about orders based on your policies and processes
Policy Guidance
Explains return, refund, and shipping policies from your documentation
Order Enquiry Capture
Captures order enquiry information for your team to investigate
Everything you need
Powerful features that are super easy to use
Product Information
Shares details about products, features, and availability from your website
Shipping Information
Provides information about shipping options, times, and costs from your content
Returns Information
Explains return and refund processes from your policies
Support Deflection
Answers common questions to reduce support ticket volume
What can it answer?
Real questions your visitors ask every day
Product Questions
"Do you have this product in stock?"
Order Status
"Where is my order?"
Returns Process
"How do I return an item?"
Shipping Questions
"How long does shipping take?"
What this is best for
Helping customers discover products from your website content
Answering questions about shipping, returns, and policies
Providing information about orders based on your processes
Reducing routine support inquiries
What it doesn't replace
Customer service agents for order modifications, cancellations, or complex issues
Payment processing or handling payment disputes
Inventory management or stock level updates
Account management or personalized shopping assistance
Improve your ecommerce customer support
Help customers find products and answers — start free.
Explore other solutions
Respondable AI works for every industry